Refund Policy

At MTAH, we are committed to providing high-quality construction services and materials. While we strive for your complete satisfaction, we understand that circumstances may arise that require us to address refunds. Please read our refund policy below:

Refund Eligibility

1. Service Contracts:
o Refunds for service contracts may be considered under the following circumstances:
– Project cancellation before work has commenced: Full refund of the deposit, minus any non-refundable fees.
– If work has commenced but is unsatisfactory or not as per the agreed specifications, we will review your claim and may issue a partial refund based on the work completed.
2. Materials:
o Refunds for purchased materials will be considered under these conditions:
– Items must be returned within 30 days of purchase.
– Items must be unopened, unused, and in their original packaging.
– Custom-ordered materials are non-refundable.

Refund Process

1. Requesting a Refund:
o To request a refund, please contact our customer service at 07903216482 within 30 days of the issue.
o Provide your order number, details of the service or materials, and the reason for the refund request.
2. Evaluation:
o Our team will review your request and may schedule an inspection of the completed work if applicable.
o We aim to respond to refund requests within 5-7 business days.
3. Refund Issuance:
o If approved, refunds will be processed to the original payment method within 5-10 business days.
o Please note that we reserve the right to deduct any applicable fees for services rendered or materials used.

Damaged or Defective Items

• If you receive damaged or defective materials, please contact us within 48 hours of receipt. We will arrange for a replacement or refund at no additional cost.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to our customer service team at 07903216482.
Thank you for choosing MTAH for your construction needs!